AM
Abram M
1 reviews | Active since Aug 2022
19 Aug 2022, 17:02
Pre Authorization for hospitalization
I have never been so disappointed in my life, you have a stress your child is sick, you take him to the Dr and then after condition assessment the Dr refer you to Hospital, once there you must have x-ray reports and blood tests before admission can be authorized, currently sitting with a heavy bill to pay while paying medical aid on monthly basis. When you contact their call centre they hang phone on you, what kind of service is that, what makes things worse you can't be referred to a manager to raise your concerns.
Bonitas medical aid they are arrogant and they don't care about their customers, they increase stress instead of helping you to cope with your stress.
All this pre authorization before hospitalization don't make sense, Dr must work according to their instructions🙄🙄
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Replies (3)AM
Abram M's updateReviewer Update
20 Aug 2022, 08:09I don't understand what is private about your reply, if you will attend to this during working hours Monday 08H00 until Friday 17H00, what is private in that message, I would understand if you requested personal information. I did contact Bonitas however they are refusing you to talk to a manager, currently I have a bill to pay which will not wait for your working hours however I am paying you on monthly basis.
Where must I get blood test and X-ray before you can authorize hospital admission, my analysis on why Bonitas is declining to authorize admission and to pay service providers is that you don't trust Doctors that are attending us, how can they do admission if there's no life threatening illness?
I end up coming here because of your poor service and I can't even escalate my concerns and your consultants are so arrogant because they are the kings, buck stops with them. Why can't you allow direct access to management if they refusing to transfer calls to managers, I also don't think you care about your customers.
I regret taking up this Bonitas Medical aid. I was mislead by Aon, stress on top of a stress.
Where must I get blood test and X-ray before you can authorize hospital admission, my analysis on why Bonitas is declining to authorize admission and to pay service providers is that you don't trust Doctors that are attending us, how can they do admission if there's no life threatening illness?
I end up coming here because of your poor service and I can't even escalate my concerns and your consultants are so arrogant because they are the kings, buck stops with them. Why can't you allow direct access to management if they refusing to transfer calls to managers, I also don't think you care about your customers.
I regret taking up this Bonitas Medical aid. I was mislead by Aon, stress on top of a stress.
AM
Abram M's update20 Aug 2022, 08:09
Reviewer Update
I don't understand what is private about your reply, if you will attend to this during working hours Monday 08H00 until Friday 17H00, what is private in that message, I would understand if you requested personal information. I did contact Bonitas however they are refusing you to talk to a manager, currently I have a bill to pay which will not wait for your working hours however I am paying you on monthly basis.
Where must I get blood test and X-ray before you can authorize hospital admission, my analysis on why Bonitas is declining to authorize admission and to pay service providers is that you don't trust Doctors that are attending us, how can they do admission if there's no life threatening illness?
I end up coming here because of your poor service and I can't even escalate my concerns and your consultants are so arrogant because they are the kings, buck stops with them. Why can't you allow direct access to management if they refusing to transfer calls to managers, I also don't think you care about your customers.
I regret taking up this Bonitas Medical aid. I was mislead by Aon, stress on top of a stress.
Where must I get blood test and X-ray before you can authorize hospital admission, my analysis on why Bonitas is declining to authorize admission and to pay service providers is that you don't trust Doctors that are attending us, how can they do admission if there's no life threatening illness?
I end up coming here because of your poor service and I can't even escalate my concerns and your consultants are so arrogant because they are the kings, buck stops with them. Why can't you allow direct access to management if they refusing to transfer calls to managers, I also don't think you care about your customers.
I regret taking up this Bonitas Medical aid. I was mislead by Aon, stress on top of a stress.
Bonitas Medical Fund's replyOfficial
21 Aug 2022, 09:40Hello Abram M Thank you for notifying us of your complaint. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply21 Aug 2022, 09:40
Official
Hello Abram M Thank you for notifying us of your complaint. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Aug 2022, 12:26Hello Abram M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 Aug 2022, 12:26
Official
Hello Abram M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team