Pre authorisation

My name is annastasia ngcobo i wrote on this page early september and prblm has been sorted out now my other problem is getting an authorisation number for hospital admission ive wasted an airtime of close to R60 speaking to different consulatant.I started calling last week for this authorisation number was suppose to be in hospital on the sunday of the 5 Nov just today when i call at bonitas ive been asked to email documents than call them again to tell them ive email the document when i call to tell them ive email the docs now ive been asked to provide them with the email address that i sent the docs from mind this is my airtime going really i dont know please help me.I am not the person who likes complaining but this is really upsetting me.whats really getting to me its that they got my info ive been in and out of hospital 2 times this year with the same prblm and just when the doctor can sort out my illness im fighting for the auth number.