Pre Auth Department.... get proper training.

I am absolutely disappointed with the Pre Auth Department.... after speaking to 3 different claim agents till today my pre auth hasn't been approved properly. Ive handed it over to the specialist and her assistance because I cannot deal with their incompetence, if you clearly did not want to become agents and assist Bonitas customers get another job. I contacted pre auth to get my husband's CT scans approved due to him being diagnosed with thyroid cancer but I spoke to a gentleman first who clearly was to damn lazy to capture details stated it was too early to do ore auth which I previously did and had no issues, that lazy guy thought im not educated enough, then I spoke to the 2nd agent who gave me some bull **** saying I didnt have the correct info which the oncologist provided me with the correct codes etc then the 3rd agent who didnt do his home work came back saying I had to pay 19k for the tests when my husband is listed on the oncology progamme. ... my husband and I have been through such a traumatic experience and last thing you want to go through is remorseful agents who have no empathy at all for their patients and family members trying to get assistance. Get the call recordings and listen to these agents... they need to be taken of the phones or get proper training . Disappointing.