Ppure Incompetence

ZERO CUSTOMER SERVICE

The central task of a medical aid is to provide customer service, something this company is incapable of providing. Unlike a company like takealot that has stock control, deliveries, returns, inputs & outputs... all Bonitas is required to do is provide customer service, yet they cannot!

Take for example my situation, they send me my tax certificate. Sadly though it is wrong. I email them asking why they reflect a double amount in Aug 2023, and their one line reply is 'Kindly be advised that the tax certificate is calculated correct.' After 9 emails back and forth, and the 9th person (so zero context of previous emails) replies with, 'Please note that August only one payment was allocated on 11/08/2023.' Finally they have admitted that they are wrong.... but did they reissue my Tax Certificate. NO!

I am now on the 11th email to them, asking them to please correct the Tax Certificate and send me a correct one, as we cannot get this wrong for SARS. They are now claiming another 5 days before the finance team will respond. It all started on 2024/06/12, so currently its been 14days.

2 weeks of pure incompetence at the simplest of requests.