****pppp!!!!!!!!!!!!!!!! absolute ****

Lammetjie Mthetwa, im not sure if this is the only way we need to communicate with you for you to provide answers for all questions posed. I will forever be baffled by how you guys deal with queries. Some claims are paid, some aren't ...when you want clarity all of a sudden they are payed out. You provided feedback that my physio sessions were rejected because the auth codes don't match, and something about the docter must send motivation for these sessions. How should I do that exactly. this is the ****ty answer I got "Claim been rejected as the referring provider is missing /doesn't match hospital authorisation" Last week an one of the reps told me the hospital I was in isnt part of the list of hospitals which I had to go and send prof which is on the website that the hospital is noted as part of the network hospitals. I mean what a joke, im still waiting for a manager to call me because it clearly looks like you guys have no idea what you are doing. in the latest news you are paying the SP a certain amount yet you had rejected it before whats different now? Is it because I complained. Yet you still paid part of the claim. I'm really getting tired of this back and forth I hate having to constantly threaten you guys with the Ombuds. Its clear that one needs to send an email to the CEO I've had iT !!! and report you too.