CB
Chantelle B
1 reviews | Active since Jan 2023
26 Jan 2023, 17:33
Pour service
I am highly upset with Bonitas boncap, I sent my Income verification, they then let me know that they are unable to open the file, I then sent it again in December in a different format, they then did not let me know until January, they proceeded to put me on the highest plan which I can not afford I after finding out they could still not open it, now my medical aid is suspended and I have a child turning 3 IN February, I can't have my medical aid suspended.
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Replies (2)
Bonitas Medical Fund's replyOfficial
26 Jan 2023, 23:00Hello Chantelle B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply26 Jan 2023, 23:00
Official
Hello Chantelle B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Feb 2023, 17:15Hello Chantelle B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply03 Feb 2023, 17:15
Official
Hello Chantelle B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team