Potential customer has to wait 3 weeks for application feedback

We tried to apply for my father to get medical aid. Whenever we ask for feedback, we get a standard response from Koketso Skosana about the SLA "Please note the application is in 15 working day period that will due on 28/04/2016" So until those 12 working days are up (about 3 calendar weeks), they refuse to give you any additional feedback. If you phone the call centre, you get told they can't assist as you need to speak to the person who handled your initial application. If you don't know who helped you, then there is nothing further they can do (even if you are able to provide an ID number). Is this company not interested in expanding their customer base if they give such bad service before you even become an official client? Imagine how terrible the after-sales-service must be! No thanks!!!!!