Poorest customer service EVER/ query Not resolved

Once again; the patient/member has to run around; spending extra monies to have account queries sorted; and then after one call; an enail is from boncap has this issue resolved BUT NOTHING IS REOLVED. We still have no answers as to WHY Melomed Bellville just does treatment without authorisation and why the patient has to go request the invoices for these non paid procedures. How do even know what the patient was treated for when the reasoning is 'procedure ' I have been trying to get somebody from Bonitas yo contact me since July. I am still waiting. I am just disgusted by this company's attitude to the members