KS
Kelly S
1 reviews | Active since Jul 2022
11 Jul 2022, 17:23
Poor WhatsApp communication service, no response since 08:00 now after 17:00
Your WhatsApp customer service is poor. I have been waiting since 08:50 for a response from an agent, it is now after 17:00 and still no response. You should remove WhatsApp as a means of contact since your agents couldn't be bothered. Everytime I message " You are currently in the queue to speak to one of our agents, please be patient whilst we connect you."
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Bonitas Medical Fund's replyOfficial
11 Jul 2022, 17:30Hello Kelly S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Jul 2022, 17:30
Official
Hello Kelly S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team