BN
Bianca N

1 reviews | Active since Sept 2023

17 Jan 2025, 08:34

Poor underwriting

Pathetic new business since Agile took over the underwriting process.

You can't phone in to the call center to speak to somebody for the application. Im a broker that has been struggling with on boarding a new client for 2 months now.

When sending emails ***ue responses are sending back. Requested for Team leader to phone back yet nothing. Im at my wits end with this application. Can someone from new business phone me

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jan 2025, 08:40
Official
Hello Bianca N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team