1 reviews | Active since Aug 2016
Poor ****ty service .
So i currently need to consult a specialist, but i need the authorisation number and a referral letter, so the problem is that my GP is unable to get the authorisation number because when he calls *** and waits on the line whilst your machine is talking *******, he hold the line for 43 minutes without speaking to a human being, i also called the number and i was on hold for 26 minutes while waiting for a consultant. should i die whilst waiting for an authorization number, you have processes to be followed but you don't have adequate staff to deal with your stupid protocols, i wish the NHI can be implemented sooner so that they put you out of business as you think you are doing me a favour when i pay R3000 for this poor service, please call my doctor on ***.
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We have tried to reach you telephonically to address the above enquiry.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We have tried to reach you telephonically to address the above enquiry.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team