AA
Annishia A
1 reviews | Active since Oct 2024
18 Oct 2024, 09:54
POOR TURN AROUNRD TIME
This is definitely not the first time Bonitas has done this to me. I am VERY DISSIPOINTED in their turn around time when responding to mail queries. You cannot call them either because it will take you up to 10 min before you go through to a consultant. I send an email on 14 Oct 2024. In seconds I received a Bonitas automatic response with a claim reference nr. on 17 Oct 2024, Bonitas send me a "Voice of the customer" mail, claiming that on 14 October 2024, Whafeeq Thesen rep**** to my email which I cannot find in my mailbox. So now, they want me to rate a service that I have not received...? Can someone from Bonitas (Boncap) please contact me URGENTLY.
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Replies (3)
Bonitas Medical Fund's replyOfficial
18 Oct 2024, 10:16 Hello Annishia A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Oct 2024, 10:16
Official
Hello Annishia A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AA
Annishia A's updateReviewer Update
18 Oct 2024, 10:36Thank you for your response. Your urgent feedback would be highly appreciated.
AA
Annishia A's update18 Oct 2024, 10:36
Reviewer Update
Thank you for your response. Your urgent feedback would be highly appreciated.
Bonitas Medical Fund's replyOfficial
18 Oct 2024, 11:30Hello Annishia A
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Oct 2024, 11:30
Official
Hello Annishia A
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team