poor support and poor payment history.

Bonitas say they are a family medical aid fund. I am not sure. My daughter has been treated for a mental health condition for more than a year. After all this time an admin person calls on the main members number to speak to her, does to introduce herself as a mental health professional and starts asking general questions and then proceeds to mental health questions. No indication that this person is qualified to deal with anything that can happen should a breakdown occur. Not knowing if there is any adequate support. This is not what I expect from a family medical aid fund. They have also not paid the mental health professionals last two accounts.