CF
Carika F

1 reviews | Active since Jul 2016

26 Jul 2024, 10:43

Poor Services of Bonita's Bon Cap

Bonitas BonCap do net even deserve one start. I need a hysterometer due to constant health problems for the last couple of years. They have declined my authorization due to the fact that I am to young and all the motivational that was send trough.. I feel that is me as patient right and Dr to decide what would be the best for my health. You do not know what I am going trough. You do not have to deal with it every day and constant pain and depression due to not having a live as of my women's health condition. Bonitas do not deserve to be the medical aid of the year. You will receive reminders to pay your monthly contributions but when you actually needs help they refuse to assist client. They all about women's health. I am at a point to cancel my services with Bonita's due to poor services and not willing ness to assist clients.

0
Replies (4)
CF
Carika F's update26 Jul 2024, 10:46
Reviewer Update
I already have to kids and do not wish to have any more kids. This is still my choice what I want for my health
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jul 2024, 11:55
Official
Hello Carika F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 


CF
Carika F's update26 Jul 2024, 12:38
Reviewer Update
And how long are we going to wait for a response. You state will investigate and then just never ever response back

Bonitas Medical Fund
Bonitas Medical Fund's reply30 Jul 2024, 07:56
Official
Hello Carika F
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas Team