MN
Motlalepule N
1 reviews | Active since Nov 2023
15 Nov 2023, 08:43
Poor services
What a poor service i've been getting from Bonitas, i've been getting run arounds since April yet they are deducting money from my salary every month without fail. You guys don't wanna pay my baby's pediatrician, i've spoken to more than 7 consultants regarding this and every time i'm getting the same results, they will escalate my matter, their claims department has just been under a new administrator so they mistakenly rejected my claim, in all of this my question is whose baby is that? I am extremely disappointed and hurt by Bonitas. Yesterday I spoke to a team leader by the name Duduzile and she promised me my matter will be resolved by yesterday COB and she'll call me back she didn't!
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Nov 2023, 08:59Hello Motlalepule N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2023, 08:59
Official
Hello Motlalepule N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Nov 2023, 10:06Hello Motlalepule N
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2023, 10:06
Official
Hello Motlalepule N
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team