PM
Paul M
1 reviews | Active since Sept 2019
04 May 2022, 23:11
POOR SERVICES
I am having such problems Ref 100222QZSNT1, 100222QZSNSM, 17022Q04DJ9,290422Q32XSF ( DUPLICATE OF FIFIRST REF) Also on the the web sent 2 queries which never acknowledged and no copy on system only to be told when I phoned 10 days later that they know they have a problem on the system. This was when I queried my blood test which they deducted fro my day to day costs instead of PMB (Reply in writing dated 28 April 2022 ) When rectified. I have to check Bonitas on everything They do not reply to Query or when sent to Claims see ref number above.
Now they don't pay my Cardiologist saying no authorisation which I requested in February 2022
Can this all be sorted!!!!!!!!
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Replies (2)PM
Paul M's updateReviewer Update
10 May 2022, 14:18Well I have never had a reply from Bonitas
However, because the Cardiologist requested immediate payment I phoned and spoke to Thabu. WELL WHAT A BREATH OF FRESH AIR. So polite and assured me he would assist me in sorting the problem. WITHIN 5 minutes it was completed. Thank Thabu.
However, because the Cardiologist requested immediate payment I phoned and spoke to Thabu. WELL WHAT A BREATH OF FRESH AIR. So polite and assured me he would assist me in sorting the problem. WITHIN 5 minutes it was completed. Thank Thabu.
PM
Paul M's update10 May 2022, 14:18
Reviewer Update
Well I have never had a reply from Bonitas
However, because the Cardiologist requested immediate payment I phoned and spoke to Thabu. WELL WHAT A BREATH OF FRESH AIR. So polite and assured me he would assist me in sorting the problem. WITHIN 5 minutes it was completed. Thank Thabu.
However, because the Cardiologist requested immediate payment I phoned and spoke to Thabu. WELL WHAT A BREATH OF FRESH AIR. So polite and assured me he would assist me in sorting the problem. WITHIN 5 minutes it was completed. Thank Thabu.
Bonitas Medical Fund's replyOfficial
14 May 2022, 21:48Hello Paul M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 May 2022, 21:48
Official
Hello Paul M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team