MT
Maanda T
1 reviews | Active since Oct 2014
04 May 2020, 14:12
Poor Service,Refusing to take up a member even though we did everything on our side
Poor service, they refused to commence a policy because of their own mistakes. Bonitas Boncap has been terribly disappointing. We app**** for my mom's medical aid and completed everything, they confirmed that the medical aid has started. Only to find that they it hasn't. I made payment, supp**** all the documents and they rejected the payment without communicating. We have been following up for weeks with no luck. Terribly frustrating. It seems they just want to reject the member for other reasons unknown to us. We followed their procedure. BonCap is violating the basic open enrolled principle with these tactics
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 May 2020, 17:40 Hello Maanda T,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply04 May 2020, 17:40
Official
Hello Maanda T,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 May 2020, 10:02Hello Maanda T,
Thank you for submitting a comment to us through Hellopeter.
According to the e telephonic and the mail communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the e telephonic and the mail communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply07 May 2020, 10:02
Official
Hello Maanda T,
Thank you for submitting a comment to us through Hellopeter.
According to the e telephonic and the mail communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the e telephonic and the mail communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team