Poor service, very dissapointed.

What a hassle to remove my over aged son from my profile. Have been attempting as per Bonitas instruction to remove him by providing the necessary removal form before 30 November 2022. Since then emails have been flying to and from, first absolute silence, then from January each time a different form or another non descriptive email, no clear instruction. Such incompetence I have not experienced in a long time. Have been paying increased rate since my son turned 21 in January... Can't wait to cancel my membership, have been a member for many years, never missed a payment. Bleeding money now due to poor service.