JB
Jackie Borel-Saladin
1 reviews | Active since Apr 2017
11 Dec 2019, 12:16
Poor service once again from Bonitas
I sent my form in to cancel my Bonitas membership on 1 December and have not received my certificate yet. I was told - on phoning, not that anyone bothered replying to my queries via email - that it takes 5-6 days to process. It's the 11th today. If I don't receive my certificate by tomorrow and Bonitas cancels my membership at the end of December as requested, I will be without cover in January.
I don't know what else I can do. Unfortunately, this is not the first time Bonitas has let me down.
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Bonitas Medical Fund's replyOfficial
11 Dec 2019, 15:19Hello Jackie B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
We thank you for having been our customer.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
We thank you for having been our customer.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply11 Dec 2019, 15:19
Official
Hello Jackie B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
We thank you for having been our customer.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved.
We thank you for having been our customer.
Thanks and regards,
Bonitas Team