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mothusi T

1 reviews | Active since Dec 2013

18 Oct 2019, 00:44

Poor service on amendments of medical option

I wanted to change my option and it took two months to be amended and only after I threatened to cancel it.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2019, 15:22
Official
Hello mothusi T,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2019, 15:34
Official
Hello mothusi T,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,
Bonitas Team