Hellopeter
Share Your Experience
MC
Mayuri C

1 reviews | Active since Sept 2012

01 Aug 2024, 16:05

Poor service from retention

Due to unforeseen circumstances, my cancellation of medical aid, moved by a month. After emailing retentions, calling them, they have still not resolved my query. Communication to them was sent on the 23rd of the month, it's now a whole week later, and still no resolve.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Aug 2024, 16:12
Official
Hello Mayuri C

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team 
 
MC
Mayuri C's update06 Aug 2024, 12:58
Reviewer Update
Thank you for the timeous response and resolve to my query.
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Aug 2024, 14:37
Official
 Hello Mayuri C 

Thank you for your encouraging message.  Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.  We appreciate you taking time to comment on your experiences with us.  Kind Regards  Bonitas Team