SS
SALEHA S
1 reviews | Active since Jun 2013
08 Jan 2016, 13:37
POOR SERVICE FROM MONOTSI. A CALL CENTRE AGENT
Pathetic Service from MONOTSI @ BONITAS CALL CENTRE. she refused to let me explain myself. Kept interrupting me, not allowing me to complete my Query.<br> MONOTSI you either inthe wrong job Or yourManager needs to send you Back for CUSTOMER SERVICE TRAINING. as a result of your Bad attitude my Query was unresolved and my Call wasted.<br> <br> BONITAS WAKE UP ! YOU NEED TO STAFF ASSESSMENTS! highly frustrated with your call centre agents that do not know the meaning of the word CUSTOMER SERVICES. Just remember, we the customer's are the reason YOU have a Job.
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Replies (1)Bonitas Medical Fund's replyOfficial
11 Jan 2016, 09:41Hello SALEHASEMA,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply11 Jan 2016, 09:41
Official
Hello SALEHASEMA,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
