Poor service from call centre

Item: Bonitas Medical Fund
Rating: 2

I have been trying to get authorization for an in hospital procedure since 29 Aug. I tried the e-mail route but was getting no response. Then started calling and everytime I am on the phone for at least 20 min but come away none the wiser. Just got of the phone after 23 minutes, speaking to 2 different people and STILL DO NOT HAVE MY AUTHORIZATION NUMBER.!!!! Ridiculous and pathetic service.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

29 Sept 2017, 16:34

Hello denise1953,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number in order for us to assist with your query.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply29 Sept 2017, 16:34

Official

Hello denise1953,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number in order for us to assist with your query.

Kind regards,

Bonitas Team

's updateReviewer Update

09 Oct 2017, 16:09

I wish to thank Bonitas for their prompt response after my complaint here. Within 4 days after I placed my complaint I finally had the necessary authorization I had been battling for more than a month to get. It is a pity that I had to resort to such measures, but all's well that ends well.

's update09 Oct 2017, 16:09

Reviewer Update