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PAUL C

1 reviews | Active since Apr 2012

19 Aug 2025, 11:17

POOR SERVICE FROM BONITAS MEDICAL AID

Oh Boy! They are quick to get your money and are not the cheapest either....but when you email the correct email address to get pre-authorisation for an operation, they are really shockingly slow. Now I hear from other Bonitas clients that this is the norm with them. How can this be acceptable from a big Medical Aid Scheme. I've sent 3 follow-up emails already and waiting more than 2 weeks. I wonder how long this is going to still take? What if this was an emergency operation? People need to know about this...

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Aug 2025, 11:45
Official
Hello Paul

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
 Kind Regards 

Bonitas Team
PC
PAUL C's update19 Aug 2025, 12:58
Reviewer Update
THANK YOU. Appreciate the feedback and hope to hear something soon.
PC
PAUL C's update21 Aug 2025, 10:37
Reviewer Update
Seems like the BONITAS TEAM replies on here just for show....because till today, still now contact regarding my pre-auth for hospital. SHOCKING to say the least. SHOULD GET 0 STARS!
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Aug 2025, 13:21
Official
 Hello Paul
 
Thank you for submitting a comment to us through hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas team