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Prakash M
1 reviews | Active since Jul 2021
07 Feb 2022, 13:29
Poor service from Bonitas Medical Aid
I am disappointed with Bonitas service. Prescription take too long to approve and dispatch. Services provided by doctors and laboratories are not being paid in full on the Boncap option. There WhatsApp number is useless as the conversation is not concluded and the query is not resolved. When I send an email on behalf of a patient, the auto-reply comes back on another profile. Bonitas fails to call the patient and resolve any issues or concerns.
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Replies (4)
Bonitas Medical Fund's replyOfficial
07 Feb 2022, 14:00Hello Prakash M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply07 Feb 2022, 14:00
Official
Hello Prakash M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
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Prakash M's updateReviewer Update
07 Feb 2022, 14:06I have sent emails previously and sent another test mail just now. As suspected the auto reply came back to me with the incorrect profile again.
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Prakash M's update07 Feb 2022, 14:06
Reviewer Update
I have sent emails previously and sent another test mail just now. As suspected the auto reply came back to me with the incorrect profile again.
PM
Prakash M's updateReviewer Update
07 Feb 2022, 14:08I have sent it to ***
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Prakash M's update07 Feb 2022, 14:08
Reviewer Update
I have sent it to ***
Bonitas Medical Fund's replyOfficial
07 Feb 2022, 20:55Hello Prakash M
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply07 Feb 2022, 20:55
Official
Hello Prakash M
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team