POOR SERVICE FROM BONITAS MEDICAL AID

Bonitas is just a horrible Medical Aid, with horrible Consultants coupled with poor services. They've decided to stop SMS notifications on claims. but send us emails. What about members who do not have emails? How do they get their claim notifications? No communication has been sent to us members about this.

My saving for 2022 are deleted. However I still have accumulated savings, available. I was told, that I cannot make use of my accumulated savings are Bonitas does not allow that. I'll have to pay for medications at the Pharmacy out of my won pocket. Whilst I send an email to Bonitas, "asking them to refund me back". Currently in South Africa, we're faced with high inflation and cost of living. How am I, supposed to get that money to pay for the medication? Whist, I'm paying for medical aid every month, with accumulated savings? Why is Bonitas passing the administration to me?

It gets worse, Bonitas only operates Mon-Fri between 8am to 5pm. Who's going to assist me between Fri-Mon from 5:01pm till 7:59am? This is when I need over the counter medication over the weekend, whilst not having money to pay for the medication mid-month?

BONITAS, YOU'RE A HORRIBLE MEDICAL AID-FUND !!!!