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Reshika R
1 reviews | Active since Jan 2019
31 Dec 2023, 15:08
Poor Service from Bonitas and Mercer Marsh
I app**** to join Bonitas in the 1st week of December starting 1 Jan 2024 via my employer group. After not receiving any communication after 2 weeks I queried as I had already given notice to my current medical aid. I was told by Mercer Marsh reps for my company that there was a problem on the Bonitas system and a backlog and to rest assure that I will receive communication before 31st December. Right now I still haven't received anything and cannot get through to Mercer Marsh and Bonitas whilst my family and I have no medical aid number or cover in an emergency from tonight.
Helpful (0)
Replies (9)0
Replies (9)
Bonitas Medical Fund's replyOfficial
31 Dec 2023, 18:40Hello Reshika R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Dec 2023, 18:40
Official
Hello Reshika R Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
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Reshika R's updateReviewer Update
31 Dec 2023, 20:10How does contacting me on the 2nd assist if I have an emergency on 1 January 2024?
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Reshika R's update31 Dec 2023, 20:10
Reviewer Update
How does contacting me on the 2nd assist if I have an emergency on 1 January 2024?
Bonitas Medical Fund's replyOfficial
02 Jan 2024, 09:07Hello Reshika R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply02 Jan 2024, 09:07
Official
Hello Reshika R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Reshika R's updateReviewer Update
02 Jan 2024, 14:56You tried calling me once and I missed your call. The message left was extremely unclear. This matter is not resolved! I still have no medical aid number!!! What is wrong with you people? Mercer Marsh has provided a reference number showing that my application was submitted on the 6th of Dec 2023!
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Reshika R's update02 Jan 2024, 14:56
Reviewer Update
You tried calling me once and I missed your call. The message left was extremely unclear. This matter is not resolved! I still have no medical aid number!!! What is wrong with you people? Mercer Marsh has provided a reference number showing that my application was submitted on the 6th of Dec 2023!
Bonitas Medical Fund's replyOfficial
02 Jan 2024, 19:53Hello Reshika R Thank you for notifying us of your complaint. Kindly furnish us with the reference number that Mercer Marsh has provided to you for us to expedite this matter.
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Jan 2024, 19:53
Official
Hello Reshika R Thank you for notifying us of your complaint. Kindly furnish us with the reference number that Mercer Marsh has provided to you for us to expedite this matter.
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
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Reshika R's updateReviewer Update
02 Jan 2024, 20:35061223QYXJZD.
***6_Lancet_ 2024
***6_Lancet_ 2024
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Reshika R's update02 Jan 2024, 20:35
Reviewer Update
061223QYXJZD.
***6_Lancet_ 2024
***6_Lancet_ 2024
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Reshika R's updateReviewer Update
02 Jan 2024, 20:38This period where my family is not covered by a medical aid. Do not say that you are sorry! Bonitas has put my entire family at risk of being turned away from a private hospital as we are t
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Reshika R's update02 Jan 2024, 20:38
Reviewer Update
This period where my family is not covered by a medical aid. Do not say that you are sorry! Bonitas has put my entire family at risk of being turned away from a private hospital as we are t
Bonitas Medical Fund's replyOfficial
03 Jan 2024, 19:07Hello Reshika R Thank you for notifying us of your complaint. We confirm that the application has been processed and correspondence has been sent to you via email.
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jan 2024, 19:07
Official
Hello Reshika R Thank you for notifying us of your complaint. We confirm that the application has been processed and correspondence has been sent to you via email.
Kind Regards
Bonitas Team
Kind Regards
Bonitas Team
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Reshika R's updateReviewer Update
30 Jan 2024, 11:09Please can people be aware of certain things on this medical aid. My child is on a chronic medication for asthma. It was covered by previous medical aid. Bonitas rejected it saying it is not on their formulary. My gp says there is nothing on their formulary that is similar or a generic. They are literally dictating as to what class of medicine my child must use. This is the one that works for her! If it's too good to be true it probably is.
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Reshika R's update30 Jan 2024, 11:09
Reviewer Update
Please can people be aware of certain things on this medical aid. My child is on a chronic medication for asthma. It was covered by previous medical aid. Bonitas rejected it saying it is not on their formulary. My gp says there is nothing on their formulary that is similar or a generic. They are literally dictating as to what class of medicine my child must use. This is the one that works for her! If it's too good to be true it probably is.