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JP
Jim P

1 reviews | Active since Mar 2015

28 Mar 2023, 15:11

Poor service from Bonitas

Tied to get a list of specialists contracted in to Bonitas. Could not find it on web site. Called and got to an agent that was looking at a different web page to me. Eventually he said that only GPs were on the contracted in and would immediately send the list to me via email after he searched for it. Not yet received. Asked for a call back from supervisor. Not received. Took 10 minutes on the phone.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply28 Mar 2023, 15:34
Official
Hello Jim

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We are investigating this matter.

We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas 
JP
Jim P's update28 Mar 2023, 15:49
Reviewer Update
Copy and paste. No commitment to reply
JP
Jim P's update30 Mar 2023, 04:10
Reviewer Update
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