GH
Gordon H

1 reviews | Active since Apr 2012

21 Sept 2018, 08:31

Poor service from Bonitas

I received an sms on 27 July 2018 saying I was due a refund and every time I phone I get told another story. It is two months later and I still have not received my refund

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Sept 2018, 15:49
Official

Hello gdh748,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Oct 2018, 11:23
Official

Hello gdh748,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team