POOR SERVICE FROM BONITAS

I struggle now from 26 November to add an dependent. Had to send my documents three times as they lost it. When dependent is now at last added, they added her as from 1/12/19 and I asked in my mail she to be added as from 1/1/20. They can see on the certificate that she is until end of Dec on the other medical aid. I phone and then they transfer me to someone else - who never answers and my telephone bill is now R400 as from that date. No one ever comes back to me. They told me even they cannot call me back. How pathetic And now I am still waiting for answers. They do not come back to me with an answer on my questions. I cannot even login to the portal and when I send a mail regarding that - no one comes back to me So this let me wonder, how will it go if I have a claim Their admin is not to speak about.