Poor service from Bonita medical aid

I recently changed over to [Medical Aid Name], and I am extremely disappointed with the service I’ve received so far. My husband is a heart patient and also diabetic, and he urgently needs his chronic medication to manage his condition. Instead of assisting us, the medical aid has been giving me the runaround with endless delays and no clear answers.

This is not just an inconvenience — it is a matter of my husband’s health and life. A medical aid should prioritize patients’ well-being, especially when chronic and life-threatening conditions are involved. The lack of urgency and empathy is unacceptable.

I expect this matter to be resolved immediately and for my husband to receive his chronic medication without any further delays.