Poor service from accounts department.

Bonitas accounts department is ***********. I get an email stating my benefits have been suspended every month despite making payments and sending proof of payments on time. I have to call in multiple times to have this issue resolved. It’s never resolved on the first call.it has to be escalated first. When it finally gets resolved, it towards the end of the month, meaning I only have a few days then the problem starts again. I got admitted in hospital last Saturday and it was a huge struggle to have to prove that I’m active. I almost got sent to a public hospital. This is such a huge inconvenience for me and if this continues, I will terminate my membership and move to another medical scheme.