Poor Service for POTENTIAL new client!

I have been desperately trying to join this medical aid for little more than a month now!<br> <br> Requests have been sent via email and phoned directly, you can barely hear the service consultants when you phone and cant provide adequate answers to my questions, for instance: WHY DO I HAVE TO PAY A PENALTY BEFORE JOINING SIMPLY BECAUSE I'M OVER THE AGE OF 35????<br> <br> If this is the attitude that Bonita's employees have with potential NEW CLIENTS i am seriously doubtful that they would be capable of meeting my requirements. <br> <br> I sincerely hope that there might be someone professional enough to contact me and assist in a reasonable but expected manner. <br> <br> Jacques Botha