POOR SERVICE FOR AN ENTIRE MONTH!!

Good day,

This is my second post I am writing in respect of Bonitas with no clear and transparency for ex members.

I have submitted my documents on the 30th of April 2025 to receive my refund. I've been in communication with them back and forth for an entire month WHICH IS THE ENTIRE MONTH OF MAY!!

Today is the 3rd of June, I have been PROMISED THE ENTIRE MONTH OF MAY that I will receive my refund before or on the 31st of May 2025.

I contacted Bonitas yet again this morning with multiple emails and no response was received at all.

All emails I am getting is an automated response which keeps on delaying my refund.

1. FIRSTLY THEY ADVISED ME THAT I NEED TO WAIT AS THE PAYMENTS ARE MADE IN MAY DURING THE 1ST OF MAY AND THE 31ST OF MAY. 2. BETWEEN THE 29TH OF MAY AND 30TH OF MAY I EMAILED THE MANAGER AND ADVISED HIM THAT MY REFUND SHOULDVE BEEN PAID OUT BY NOW AS NO FINANCIAL INSTITUTION MAKES A PAYMENT ON THE 31ST. 3. I RECEIVED AN EMAIL TO SAY MY REFUND WAS PREPARED. 4. TODAY I GET ANOTHER RESPONSE TO SAY THE REFUND WILL TAKE 7 TO 10 WORKING DAYS!!

AGAIN ANOTHER DELAY, I HAVE HAD IT WITH BONITAS... HONESTLY I WOULD NOT RECOMMEND BONITAS AS A MEDICAL AID FUND TO ANYONE!!

POOR AND PATHETIC SERVICE RECEIVED OVERALL!!

AS AN FYI MY CASE HAS BEEN ESCALATED SINCE THE 1ST OF MAY, AND WHATS SO FUNNY IS THE FACT THAT IT HAS BEEN ESCALATED FOR AN ENTIRE MONTH WITH NO RESOLUTION AND WE IN A NEW MONTH!

POOR SERVICE PATHETIC SERVICE *********** SERVICE