MS
Ms S
1 reviews | Active since Jul 2020
23 Aug 2021, 10:08
POOR SERVICE
After being a member of Bonitas for over 30 years, I was appalled to learn that Bonitas without any notice and or communication to me and for reasons unknown elected to suspend my medical aid.
I was faced with humiliation to learn from the pharmacy assistant where I attended for my COVID vaccine that my medical aid has been suspended and that they are unable to assist me.
The lack of professionalism and manner in which Bonitas has elected to deal with their members has evidently proven sufficient cause that it is time to move on to another medical aid.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
23 Aug 2021, 10:16Hello Ms S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply23 Aug 2021, 10:16
Official
Hello Ms S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
MS
Ms S's updateReviewer Update
24 Aug 2021, 14:13Thank you for the response, however, it is truly sad that you expect the member to remain patient whilst you purportedly investigate the matter without the courtesy of even a phone call.
You expect the member to remain without medical cover in the interim and cannot even commit to a timeframe in having this issue resolved. This is just another example of the lack of customer service.
You expect the member to remain without medical cover in the interim and cannot even commit to a timeframe in having this issue resolved. This is just another example of the lack of customer service.
MS
Ms S's update24 Aug 2021, 14:13
Reviewer Update
Thank you for the response, however, it is truly sad that you expect the member to remain patient whilst you purportedly investigate the matter without the courtesy of even a phone call.
You expect the member to remain without medical cover in the interim and cannot even commit to a timeframe in having this issue resolved. This is just another example of the lack of customer service.
You expect the member to remain without medical cover in the interim and cannot even commit to a timeframe in having this issue resolved. This is just another example of the lack of customer service.