LB
Lynette B
1 reviews | Active since Nov 2022
29 Nov 2022, 15:54
Poor Service
I have been following up on an unpaid claim since August. I’ve called Bonitas 4 times to try and sort this out. Every time I am assured it will be resolved only for me to receive an account from the pathologist the following month. The last call center agent, Gugu, promised a response by end of day on 24 November. I am still waiting. Listen to the calls to see how I have been let down every single time:
#150822Q7GHK2 – spoke to Tumi #010922Q86R26 – spoke to Suzanne #061022Q9LX86 – spoke to Marvin #241122QF26JD - spoke to Gugu
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
29 Nov 2022, 16:38Hello Lynette B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Nov 2022, 16:38
Official
Hello Lynette B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
01 Dec 2022, 18:03Hello Lynette B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Dec 2022, 18:03
Official
Hello Lynette B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team