MM
Master M
1 reviews | Active since May 2020
07 Dec 2020, 17:35
Poor Service.
The consultant Abigail Hlatshwayo refused to escalate the matter to the management after the team leader failed to resolve the matter. The matter it has been going back and forth for 27 days now with no success. The team leader tried intervene but there is still no progress on this matter. And this matter will be 31 days on Friday, 11 December 2020.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 Dec 2020, 09:42Hello Ma M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Dec 2020, 09:42
Official
Hello Ma M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Dec 2020, 08:33Hello Ma M, Please note we have not received the required details from you.
Your query will be attended to once we receive the required details. Regards,
Bonitas Team
Your query will be attended to once we receive the required details. Regards,
Bonitas Team
Bonitas Medical Fund's reply11 Dec 2020, 08:33
Official
Hello Ma M, Please note we have not received the required details from you.
Your query will be attended to once we receive the required details. Regards,
Bonitas Team
Your query will be attended to once we receive the required details. Regards,
Bonitas Team