YN
Yushan N
1 reviews | Active since Jun 2024
25 Aug 2025, 09:44
Poor service,
Bonita's service has declined rapidly. I have been a member for more than 12 years but the service I am receiving now is non existent. I am not able to call in to complain or lodge a query. I am forced to type a email. Just another process implemented to avoid dealing with clients. They find any excuse to not pay claims. They do not value long standing clients. Disappointed
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Replies (2)
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 09:53Hello Yushan N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 09:53
Official
Hello Yushan N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
01 Sept 2025, 18:50Hello Yushan N
Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Sept 2025, 18:50
Official
Hello Yushan N
Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas Team