Poor service does not get any better

Good day, <br> <br> My Dad submitted his claim for a repeat prescription on 20 March 2015 to Pharmacy Direct<br> On 2 April 2015 he received an sms confirming that Pharmacy Direct submitted the claim to Bonitas for the provision of the medicines <br> He has not yet recieved the tracking number for the medicines to be delivered and had to buy <br> medicine from the local pharmacy in the meantime as he had run out of medicine. <br> <br> Why does it take Pharmacy Direct two weeks to do anything regarding a prescription?<br> Will they carry the cost for the more expensive medicine that my Dad had to buy in the meantime?<br> <br> I keep on complaining about their poor service, but it just does not get any better. <br> Seems that an alternative medical aid is the only option of getting away from Pharmacy Direct<br> Why is Bonitas not sorting them out?<br> My previous complaint number was: Pharmacy Direct complaint - 050115Q55DKK but nothing came of it