RM
Reneth M
1 reviews | Active since May 2023
23 May 2023, 07:41
Poor service delivery
Started using bonitas 2020, it's me and 1 beneficiary since then I received 1 card which makes it so hard for beneficiary to go to see doctor as we are not staying together and the card is with me
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 May 2023, 08:45Hello Reneth M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Bonitas Medical Fund's reply23 May 2023, 08:45
Official
Hello Reneth M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
RM
Reneth M's updateReviewer Update
23 May 2023, 13:02Bonitas attended to my query. Were very helpful, thank you
RM
Reneth M's update23 May 2023, 13:02
Reviewer Update
Bonitas attended to my query. Were very helpful, thank you
Bonitas Medical Fund's replyOfficial
23 May 2023, 14:33Hello Reneth M Thank you for submitting a comment to us through Hellopeter. According to our telephonic discussion, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply23 May 2023, 14:33
Official
Hello Reneth M Thank you for submitting a comment to us through Hellopeter. According to our telephonic discussion, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team