Poor service delivery- almost a month and no feedback regarding a claim.

Item: Bonitas Medical Fund
Rating: 1
Author: Anton S

Truly disappointed with Bonitas Medical aid. I have been struggling for almost a month just to get feedback regarding a claim. I have phoned and emailed numerous times, but it seems to just be ignored.... Really starting to regret switching to their scheme, as I had never had these issues with my previous scheme.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

25 Oct 2021, 15:47

Hello Anton S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply25 Oct 2021, 15:47

Official

Hello Anton S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's replyOfficial

27 Oct 2021, 09:44

Hello Anton S

Thank you for submitting a comment to us through Hellopeter.

According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply27 Oct 2021, 09:44

Official

Hello Anton S

Thank you for submitting a comment to us through Hellopeter.

According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team