Poor service delivery

Item: Bonitas Medical Fund
Rating: 1
Author: Gopolang M

I have requested the amendment in my medical aid on the 9th February, nothing has been done. Today is the 21 February BONITAS is refusing to assist me instead they closed the reference number without any resolution

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

21 Feb 2023, 11:42

Hello Gopolang

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply21 Feb 2023, 11:42

Official

Hello Gopolang

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas