FO
Fathima O
1 reviews | Active since Oct 2019
25 Nov 2022, 08:00
Poor service
Each time I make an enquiry via e mail I have to send a dozen follow up before the enquiry is attended. You advocate use of digital methods but don't answer. My recent enquiry was made 8 days ago and I am still awaiting a response The service is shocking
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
25 Nov 2022, 09:12Hello Fathima S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply25 Nov 2022, 09:12
Official
Hello Fathima S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
FO
Fathima O's updateReviewer Update
25 Nov 2022, 13:40Thank you. I have received feedback however the feedback is very worrying
According to the application that was completed with you, clause 5 speaks about a late joining fee. The statemen is "may be applicable "
You placed the fee without advising me that a fee would be applicable or confirming if I would like to go ahead in light of a fee being applicable
What gives you the right to make that decision for me
Should I not get a satisfactory response or compensation for this ******* action, I will be taking the matter to the ombudsman
According to the application that was completed with you, clause 5 speaks about a late joining fee. The statemen is "may be applicable "
You placed the fee without advising me that a fee would be applicable or confirming if I would like to go ahead in light of a fee being applicable
What gives you the right to make that decision for me
Should I not get a satisfactory response or compensation for this ******* action, I will be taking the matter to the ombudsman
FO
Fathima O's update25 Nov 2022, 13:40
Reviewer Update
Thank you. I have received feedback however the feedback is very worrying
According to the application that was completed with you, clause 5 speaks about a late joining fee. The statemen is "may be applicable "
You placed the fee without advising me that a fee would be applicable or confirming if I would like to go ahead in light of a fee being applicable
What gives you the right to make that decision for me
Should I not get a satisfactory response or compensation for this ******* action, I will be taking the matter to the ombudsman
According to the application that was completed with you, clause 5 speaks about a late joining fee. The statemen is "may be applicable "
You placed the fee without advising me that a fee would be applicable or confirming if I would like to go ahead in light of a fee being applicable
What gives you the right to make that decision for me
Should I not get a satisfactory response or compensation for this ******* action, I will be taking the matter to the ombudsman
Bonitas Medical Fund's replyOfficial
28 Nov 2022, 07:17Hello Fathima S
Thank you for notifying us of your complaint. W We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. W We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply28 Nov 2022, 07:17
Official
Hello Fathima S
Thank you for notifying us of your complaint. W We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. W We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
FO
Fathima O's updateReviewer Update
29 Nov 2022, 06:47Good day. It's has now been 4 days since I logged my initial complaint. What are you people doing. How much time do you need to resolve an issue you so arrogantly created. I need a response by COB today. Failing that I will be lodging a formal complaint with the relevant body that regulates medical aid
FO
Fathima O's update29 Nov 2022, 06:47
Reviewer Update
Good day. It's has now been 4 days since I logged my initial complaint. What are you people doing. How much time do you need to resolve an issue you so arrogantly created. I need a response by COB today. Failing that I will be lodging a formal complaint with the relevant body that regulates medical aid
Bonitas Medical Fund's replyOfficial
01 Dec 2022, 23:50Hello Fathima S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Dec 2022, 23:50
Official
Hello Fathima S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team