RP
Rudesh P
1 reviews | Active since Jan 2021
18 Feb 2022, 11:17
Poor Service
My mother is a member of the medical aid. A script was approved by Bonitas and submitted to their service provide Pharmacy Direct for delivery on the 03rd of Feb-22. After numerous telephone calls and emails to both Bonitas and Pharmacy Direct the medication has still not been delivered today being the 18th Feb-22. Pharmacy Direct have a monopoly with Bonitas and could not bother on service and Bonitas could not care about follow-up and service to their members as long as they receive their monthly premiums. The unfortunate reality is that they will charge you a premium should you try and use another capable vendor to supply you with your monthly medication such as Dis-Chem.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
18 Feb 2022, 12:16Hello Rudesh P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2022, 12:16
Official
Hello Rudesh P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
RP
Rudesh P's updateReviewer Update
18 Feb 2022, 12:26Its been two weeks that have already lapsed with empty promises of response and resolution. This is my mom's pressure medication, if it was going to be investigated and resolved I would be assured that I would receive feedback by latest c.o.b today and medication latest tomorrow morning.
RP
Rudesh P's update18 Feb 2022, 12:26
Reviewer Update
Its been two weeks that have already lapsed with empty promises of response and resolution. This is my mom's pressure medication, if it was going to be investigated and resolved I would be assured that I would receive feedback by latest c.o.b today and medication latest tomorrow morning.
Bonitas Medical Fund's replyOfficial
18 Feb 2022, 13:53Hello Rudesh P
Your enquiry has been escalated to the team that will attend to it urgently.
Kind Regards
Bonitas Team
Your enquiry has been escalated to the team that will attend to it urgently.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2022, 13:53
Official
Hello Rudesh P
Your enquiry has been escalated to the team that will attend to it urgently.
Kind Regards
Bonitas Team
Your enquiry has been escalated to the team that will attend to it urgently.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Feb 2022, 16:07Hello Rudesh P
We were able to trace the membership using your email address.
Kind Regards
Bonitas Team
We were able to trace the membership using your email address.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2022, 16:07
Official
Hello Rudesh P
We were able to trace the membership using your email address.
Kind Regards
Bonitas Team
We were able to trace the membership using your email address.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Feb 2022, 16:13Hello Rudesh P
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2022, 16:13
Official
Hello Rudesh P
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
RP
Rudesh P's updateReviewer Update
21 Feb 2022, 11:31The medication was delivered. The only problem with the situation was that I needed to go to social media (Hello Peter) to get some form of feedback from both Bonitas and Pharmacy Direct. Pharmacy Direct still have a monopoly with Bonitas and there is no recourse should there be lack of service delivery on their behalf. Bonitas must make alternative options available to patients at no cost as this is a clear indication of a business model that does not work or rather works for only one person (Pharmacy Direct).
RP
Rudesh P's update21 Feb 2022, 11:31
Reviewer Update
The medication was delivered. The only problem with the situation was that I needed to go to social media (Hello Peter) to get some form of feedback from both Bonitas and Pharmacy Direct. Pharmacy Direct still have a monopoly with Bonitas and there is no recourse should there be lack of service delivery on their behalf. Bonitas must make alternative options available to patients at no cost as this is a clear indication of a business model that does not work or rather works for only one person (Pharmacy Direct).
Bonitas Medical Fund's replyOfficial
21 Feb 2022, 12:08Hello Rudesh P We sincerely apologise for the inconvenience caused. Should you experience the same problem again, please do not hesitate to contact us. Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply21 Feb 2022, 12:08
Official
Hello Rudesh P We sincerely apologise for the inconvenience caused. Should you experience the same problem again, please do not hesitate to contact us. Kind Regards
Bonitas Team
Bonitas Team