AA
Aneesa A

1 reviews | Active since Jul 2016

19 Jun 2023, 11:50

POOR SERVICE

Once again - Since my first complaint BONCAP not paying for codes that are approved on the treatment plan for warfarin, ICD 10 code is correct and they refuse to pay for a POSITIVE covid test on 14/02/2023 A pensioner handed over to attorneys by PATHCARE for unpaid account, Numerously queried, phones calls, hello peter complaints, everyone promises they will call back, they will process the claim on the next payment run - ER visit not paid where the patient was admitted into hospital. PHA I BELIEVE YOU ARE NEW TO THIS – PLEASE DO THE JOB THAT YOU PROMISED THE SCHEME @PATHCARE THIS HAS ALL BEEN ESCALATED ON REFERENCE **********3QN78K8 12/01 26/01 14/02 Covid test not paid. DR Kathan 15/02 13/03 18/04 28/04 09/05 FOR 4 MONTHS I AM STRUGGLING TO GET SIMPLE THINGS PAID

0
Replies (2)
AA
Aneesa A's update19 Jun 2023, 13:18
Reviewer Update
STORY OF MY LIFE
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jun 2023, 14:25
Official
Hello Aneesa A Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team