Poor Service

I Joined the medical in September and my medical card as not being delivered to my place yet. I contact the call centre and they advice they will send it. To date I have still not yet received my card. I have asked for a manager to contact me I am still waiting. Seems as if all the Consulting workers are working from home and it's so convenient for them to just say they will email a manager to contact us but nothing gets done. I won't recommend anyone to use bonita as they service is really poor.