1 reviews | Active since Dec 2018
Poor service
Bonitas sends out an email on 10 Feb 2025 notifying their clients of the new process and service provider "Marara" pharmacy. My mother, the 70 year old client, now has to mail her prescriptions or register online. If you phone, you hold on for 10 minutes with no answer.
So I, her son, send an email on 13 Feb. It's 22 April now. No feedback
I also sent her prescription with the information they say I should.
I have also sent 10 emails following up. Each time they respond saying my request has been received and assigned. But I get no feedback. This morning, first thing, I phone. They answer after 4 minutes, the consultant asks for the policy number. I ask her to please wait one minute while I retreive it from the phone I am talking on. She hangs up...
So I still have no answer.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team