CC
Carmen C
1 reviews | Active since Nov 2020
20 Jan 2026, 18:38
Poor Service - Cancer patient
Good day, my Aunt was recently diagnosed with Liver Cancer and we are still struggling with the approval for her chemo medication.
I urgently need assistance Carmen ***
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Replies (2)
Bonitas Medical Fund's replyOfficial
20 Jan 2026, 21:18Hello Carmen C Thank you for notifying us of your complaint. We’re truly sorry to hear about this and appreciate you bringing it to our attention so we can resolve it. Our office hours are Monday to Friday, 08:00 – 16:00, and we are closed on weekends and public holidays. Your enquiry will be attended to during office hours. Kind regards,
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply20 Jan 2026, 21:18
Official
Hello Carmen C Thank you for notifying us of your complaint. We’re truly sorry to hear about this and appreciate you bringing it to our attention so we can resolve it. Our office hours are Monday to Friday, 08:00 – 16:00, and we are closed on weekends and public holidays. Your enquiry will be attended to during office hours. Kind regards,
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Jan 2026, 11:38 Hello Carmen C Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Bonitas Medical Fund's reply21 Jan 2026, 11:38
Official
Hello Carmen C Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team