Poor service

I added my daughter under membership effective 01/06/2020. Then paid her contribution portion on the 04/06/2020. Unfortunately I used an old membership number that has been terminated some few years. Come end of July Binitas debited my account fir the arrears stating I was owing fir the same dependent I had added on. Upon realizing that I decided to email finance department prove of payment and a letter explaining what had happen. A week later I had received any feedback, decided to call the call center, which always it was just a waist of time cause all they do they ask you questions as if there are no notes on the system pertaining to your query, then after they would tell me that my query has been send to finance department and it is still in process. I made several calls still no luck. I decided to ask my bank to reverse the debit order with the hope that at some point in the near future the lazy credit controller would finally do his/ her and allocate my payment according and stop being paid for doing nothing. To my surprise, today Bonitas again they denoted the same amount “arrears” cause I had reversed the first debit order last month. Bonitas standard of service has gone so low, it is pathetic.