AR
Andre R
1 reviews | Active since Mar 2021
08 Apr 2021, 15:58
Poor service Bonitas.
My wife and I are insured with Bonitas. When we have a query regarding dental expenses and claims, Bonitas refers us to their subcontractor DENIS. However, we do not make contributions to DENIS but to Bonitas, so they should address the issue. Furthermore, the waiting time when wanting to speak to an agent is unacceptable. The communication is impersonal and service poor.
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Bonitas Medical Fund's replyOfficial
08 Apr 2021, 16:12Hello Andre R,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2021, 16:12
Official
Hello Andre R,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team